Help

BeltFactory Support

For help with gameplay, saves, purchases, or technical problems, email beltfactory.support@gmail.com. Include your device model, operating-system version, BeltFactory version, and a short description of what happened. Never send payment-card details or store passwords.

Restore Purchase

Open BeltFactory, open the menu, choose Unlock Full Game, then select Restore Purchase. Use the same Apple ID or Google account that made the original purchase. Restoration requires a network connection while the store and BeltFactory server verify the entitlement.

Purchase pending or unavailable

A pending purchase does not unlock paid levels until the store confirms it. Check the purchase status in the App Store or Google Play, reconnect to the internet, and try Restore Purchase again. BeltFactory never asks for payment information directly.

Save recovery

BeltFactory keeps recovery checkpoints on the device. If the game reports a damaged or incompatible save, follow the recovery screen before starting a new game. Contact support before clearing app data or uninstalling if the existing progress matters to you.

Privacy and terms

Read the Privacy Policy and Terms of Use. Privacy or data-rights requests can be sent to the same support address.